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Hi!

I am in my last days of the trial period I am mostly happy with Freshdesk. However, there is one issue I can’t live with: the formatting of the emails when opened in a plaintext based email client. All line breaks are basically gone and the email is pretty much unreadable (see screenshot). I am certain it’s a Freshdesk-related issue because I have also been testing Zoho Desk and Zammad and the emails coming from those systems look absolutely fine. Does anyone know if it’s possible to fix the issue? 

I think, it’s probably a bug but I haven’t seen a way to contact the actual FreshDesk support. 

 

Screenshot of email in plaintext email client

 

Hi.

That’s odd. You should be able to see normal, but it may be related to Windows / Linux issue and LF/CR.

You can contact support here: https://support.freshdesk.com/

You can chat, call, send email or even submit a case in such portal.

 

Regards,

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