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Hey everyone,
I’m currently looking into better ways to streamline support operations for a small field service team that primarily uses iPhones while working off-site. We’re using Freshdesk for ticketing and communication, but I’ve noticed a few quirks with the mobile app experience — especially around notifications and real-time syncing.

Has anyone here successfully optimized their Freshdesk setup for iPhone users? Are there any specific iOS settings, app integrations, or even third-party tools you'd recommend to improve workflow, battery usage, or overall usability?

Really curious to hear how others are managing this — especially from teams where iPhones are the primary or only mobile device in the field. Open to any tips, hacks, or even things to avoid!

Just circling back in case anyone else is looking into this too — I’ve been exploring a few workarounds in the meantime. One thing I came across is a third-party iOS app installer called the Scarlet iOS App Store. It’s available at scarletapps.com and seems useful for sideloading apps or testing tools that aren’t on the official App Store. Not Freshdesk-specific, but might come in handy for teams needing more flexibility on iPhones.

Still hoping to hear how others are optimizing Freshdesk for iOS field teams—especially around notifications and syncing. Even small tips would be appreciated!

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