Found it

Cool Name Finder lets you find name ideas for anything you want. Just type what you want to name in the search bar above and let us take care of the rest. It’s like a name generator for everything!

When a customer merges or changes names, users often create a new company profile under the new name and reassign contacts manually. Others use custom fields or tags like "Formerly Old Name]" to retain history. Bulk data export and re-import can streamline larger updates. Freshdesk Support is also an option for guidance or feature requests.

Hi ​@Blair,

Greetings from Freshworks community.

You can certainly update the company with a new name by editing the existing company record.

For scenarios where you need to merge companies (similar to how it works for contacts), please refer to our documentation on contact/company merge https://support.freshdesk.com/en/support/solutions/articles/50000010165-manage-customer-data-in-freshdesk#Associate-one-contact-with-multiple-companies:~:text=In-,some,-cases%2C%20you%20may for step-by-step guidance.

Let us know if you need help with anything specific—we’re happy to assist!

We’ve run into the same issue a few times. Since there’s no option to merge or rename companies like you can with contacts, I usually create a new company with the updated name and manually move the related contacts and tickets. Not the smoothest workaround, but it helps keep things organized. Hopefully Freshdesk adds a proper merge feature for companies soon.

By the way, if you ever need help coming up with names for clients or projects, check out my name mixer tool.